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Orchard Violins, Ballymoyer

Shipping and Returns

All our violins come with a 14 day money back guarantee.

We generally use Parcelforce UK which is a fully tracked service.  

Shipping Costs are as follows:

Violin         Postage to UK and Ireland - shipped by Tracked  Courier


Violin         Postage to Europe or International - Tracked.


Violin Bow      Postage to UK and Ireland - shipped in a plastic tube.


Violin Bow      Postage to Europe or International - shipped in a free lightweight case.




Small accessories (eg) Strings/Rosin/Polish





In the unlikely event that you wish to return a product because you are unsatisfied with its quality, tone or condition this must be done within 14 days of the purchase date

It is the customer's responsibility to pay for any postage costs incurred. 

If you wish to arrange a return, please contact Orchard Violins immediately for a refund, as beyond 14 days no returns will be accepted.  Use the contact details page to do so or email:

Orchard Violins will refund any monies paid by Bank transfer or Paypal (after products have been received and inspected by us to be in the same condition as that they were sent).


Goods damaged on arrival

All violins will be carefully bubble-wrapped and the strings loosened to reduce tension during transit.  Your new violin will need to be tuned on arrival.  If you are unable to do this, please make sure you ask a violin teacher to help you, as overtightening or loosening strings can result in costly repairs.

If your violin appears to have been damaged in transit, please contact Orchard Violins immediately when received.  We will request that you send email us some photos, so that insurance may be sought from the delivery company. 

Goods should then be repacked by you and posted back to us.  You will be refunded in full for your purchase and for any postage costs incurred.


Please Note! If you purchase a bow or accessories along with a violin (all will be sent in the same case / package).


If you would like to purchase more than one violin at the same time, the correct shipping amount will be added to your order (eg) two violins to the UK/Ireland will cost £17.70 x 2 = £35.20 and so on.